Hurricane Harvey Information and Resources

To register for FEMA Disaster Assistance, click here or dial 800-621-3362

For road closures across Texas, click here or call 800-452-9292

For non-emergency help, dial 2-1-1

Download the FEMA app with emergency information by county here.

FEMA Emergency Lodging Assistance Program: Click here for Transitional Sheltering at participating hotels.

Disaster Supplemental Nutrition Assistance Program (D-SNAP): Click here for information about D-SNAP and how to apply.

Veterans Services: For Mobile Vet Centers, Mobile Medical Units, and more info, click here.  

Disaster-related Unemployment: If you lost your job due to Hurricane Harvey, click here.  

USA.gov: Click here for additional information about federal resources.


Disaster Distress Helpline

The Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
 
The Disaster Distress Helpline is a national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Call (800) 985-5990, TTY (800) 846-8517 or text TalkWithUs to 66746 to connect with a trained crisis counselor (Spanish-speakers text: Hablanos to 66746).
 

Disaster Assistance

  • National Flood Insurance Program policyholders may call 1-800-621-3362 from 8 a.m. to 6 p.m. (CDT) for general information, servicing of claims, or technical assistance. 
  • Texans who have sustained property damage from severe storms and flooding are urged to register with the Federal Emergency Management Agency (FEMA) at disasterassistance.gov or call 800-621-3362.
  • To get help filing a personal insurance claim, call the Texas Department of Insurance's Consumer Help Line: 800-252-3439 (Note: this is not an emergency number).


Replacing Lost or Damaged Documents

  • SNAP Card (food stamps): call the Lonestar helpdesk toll-free at 1-800-777-7328.
  • Green Cards: Call 800-375-5283 or click here.
  • Birth and Death Certificates: Call 888-963-7111 or visit this website.
  • Texas Driver's License: Call 512-424-2600 or click here.
  • Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: Call 877-275-3342 or click here.
  • Credit Cards: Contact your issuing institution: American Express (800-992-3404), Discover (800-347-2683), MasterCard (800-622-7747), or Visa (800-847-2911).
  • Credit Reports: Contact Equifax, Experian, or Transunion at 877-322-8228 or visit annualcreditreport.com
  • Social Security Card: Call 800-772-1213 or click here.
  • Fraud Alerts or a Credit Freeze: Call 877-438-4338 or click here.
  • Medicare Cards: Call 800-772-1213 or click here.
  • Passport: Call 202-955-0430 or 877-487-2778 or click here.
  • U.S. Savings Bonds: Call 800-722-2678 or 800-553-2663 or click here.
  • Tax Returns: Call 800-829-1040 or click here.
  • Military Records: Call 866-272-6272 or click here.
  • Vehicle Titles: Call 888-368-3689 or click here.
  • Replace a Texas Marriage Record or Certificate: Visit this website for statewide information or visit this site for your issuing Clerk of Court.
  • Proof of Address/Residency: Click here.

Disaster Recovery Centers

Disaster Recovery Centers offer in-person support to individuals and businesses in 39 counties included in the Texas federal disaster declaration for Hurricane Harvey and the subsequent floods.
 
Recovery specialists from the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA), the State and other agencies will be at the centers to talk about assistance and to help anyone who needs guidance in filing an application. 

Please click here to locate a Disaster Recovery Center near you.

Disaster recovery centers are accessible to people with disabilities. Centers have assistive technology equipment allowing disaster survivors to use amplified telephones, phones that display text, amplified listening devices for people with hearing loss and magnifiers for people with vision loss. Video Remote Interpreting is available and in-person sign language is available by request. The centers also have accessible parking, ramps and restrooms.
 
Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish). 

 

Small Business Administration Recovery Centers

The SBA and the Texas Gulf Coast Small Business Development Center Network have opened Business Recovery Centers to provide a wide range of services to businesses affected by Hurricane Harvey. Hours of operation are 8 AM to 6 PM weekdays and 9 AM to 4 PM Saturdays and Sundays. To locate an SBA disaster recovery center near you, click here
 
Texas counties eligible for SBA disaster loans:
Aransas, Austin, Bastrop, Bee, Brazoria, Calhoun, Chambers, Colorado, Dewitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Hardin, Harris, Jackson, Jasper, Jefferson, Karnes, Kleberg, Lavaca, Lee, Liberty, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Tyler, Victoria, Walker, Waller, Wharton.
 
The following contiguous Texas counties are eligible for Economic Injury Loans only:
Angelina, Atascosa, Brooks, Burleson, Caldwell, Grimes, Guadalupe, Houston, Jim Wells, Kenedy, Live Oak, Madison, Milam, San Augustine, Shelby, Travis, Trinity, Washington, Williamson, Wilson.
 
To apply for Disaster Loan Assistance online, click here. For additional information from the Small Business Administration regarding Harvey recovery, click here